At ,vyntra  customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

To be eligible for a return, the item must:

• Be returned within 14 days of the delivery date.
• Be unused, unworn, and in the same condition that you received it.
• Be returned in its original packaging with all tags, accessories, manuals, and included items.
• Include proof of purchase, such as an order number or receipt.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within 14 days from the date the order is delivered.

Return requests submitted after this period may not be eligible for a refund, exchange, or store credit.

3. How to Start a Return

To initiate a return, please contact us at 8591730418 with the following information:

• Order number
• Customer name
• Reason for return
• Photos of the item (if applicable)

Our support team will review your request and provide return instructions.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to the original payment method used for the purchase.
• Refunds are processed within 5/7 business days  after the returned item has been received and approved.
• Depending on your payment provider, it may take additional time for the refund to appear in your account.

If a return does not meet our eligibility requirements, the refund request may be denied.

5. Exchanges

We offer exchanges for eligible items.

If you would like to exchange an item for a different size, color, or replacement product, please contact us at 8591730418 within 7 days  of receiving your order.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at 8591730418 within 36 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the damage, defect, or incorrect item received

After review, we will arrange an appropriate resolution, which may include:

• A replacement item
• A full refund
• Store credit
• Another suitable solution at our discretion

7. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Gift cards
• Downloadable or digital products
• Personalized or custom-made items
• Final sale or clearance items
• Perishable goods
• Opened health, hygiene, or personal care products
• Any other items specifically marked as non-returnable at the time of purchase

8. Return Shipping Costs

Option A (Customer-Paid Returns):
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Option B (Store-Paid Returns):
vyntra   provides return shipping labels for eligible returns. Any conditions or fees should be clearly communicated before the return is processed.

Please select the option that best matches your business policy.